Direct Assistance
Get in Touch Directly
Select the specific team best suited to assist with your inquiry for prompt resolution.
Orders & Refunds
For order status, delivery queries, missing or damaged items, and refund assistance.
order@mittaibandi.comCustomer Care Phone
Direct telephone support. Available Monday to Friday, 9:00 am – 6:00 pm (IST).
+91-9494614551General Enquiries
Customer feedback, sweet maker partnerships, business questions and account assistance.
info@mittaibandi.comFood Safety & Hygiene
Dedicated desk for food hygiene reports, quality audits and health concerns.
hygiene@mittaibandi.comLegal & Regulatory
Statutory communications, legal notices, copyright, IP and trademark matters.
legal@mittaibandi.comVendor Partnerships
List your traditional sweet shop or regional confectionery on MITTAI BANDI.
Join as a PartnerNeed Help With an Order?
Fastest ResolutionFor the fastest support with an in-progress order, please use call or chat support inside the MITTAI BANDI app. Navigate to “My Orders”, select your active order, and tap the help option.
For refunds, missing items, or order-related complaints after delivery, write to order@mittaibandi.com. Please include your order number and clear photos of the items. You will receive an official ticket number to track your resolution.
Want to List Your Sweet Shop?
Vendor OnboardingIf you own a sweet shop, bakery, or confectionery and want to expand your reach with MITTAI BANDI, email us at info@mittaibandi.com with your shop name, location, contact number, and FSSAI license number.
Our vendor onboarding team will review your details and guide you through storefront setup, packaging standards, and digital order management.
Food Safety and Hygiene Commitment
Customer Health & TrustYour health and satisfaction are our utmost priority. If you experience any hygiene concerns or believe a product made you unwell, please notify us immediately at hygiene@mittaibandi.com with your order number and specific details.
Resolution Framework
Not Satisfied? Escalate Your Complaint
We maintain a structured four-stage escalation matrix to ensure every issue is fairly and transparently addressed.
In-App Support
Initiate real-time call or chat support through the MITTAI BANDI app for immediate response on active deliveries.
Email Support Desk
Email order@mittaibandi.com with order details and photos to receive an official complaint ticket number.
Priority Phone Line
If unresolved, call +91-9494614551 (Mon–Fri, 9am–6pm IST) quoting your ticket. We aim to resolve within ~48 hours.
Grievance Officer
For persistent or legal grievances, reach out directly to our statutory Grievance Officer detailed below.
Grievance Officer (India)
In accordance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019 and the rules established thereunder:
(Parent company of MITTAI BANDI)
Our Registered Office
Corporate entity information and registered statutory address in India:
(Parent company of MITTAI BANDI)
U72900AP2020PTC114398
Stay Safe — Important Security Notice
MITTAI BANDI representatives will never ask for your OTP, credit/debit card number, CVV, UPI PIN, or net-banking credentials via telephone, SMS, WhatsApp, or email. Never share these sensitive credentials with anyone claiming affiliation with MITTAI BANDI. If you encounter any suspicious message or request, report it immediately to our security team at order@mittaibandi.com.